AlertMedia helps organizations protect their people, operations, and brand through critical events. Backed by Silverton Partners.
About the role
Sponsorship: This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years’ experience as a Customer Success Manager
- 1-2+ years’ experience supporting Enterprise customers in a CSM role
- Emergency communications or risk response industry experience (nice to have)
- Desire to work with demanding, multi-national customers
- Established CSM who is self-motivated and customer-focused
- Salesforce & excel required, Gainsight (nice to have)
More about this role
Do work that matters.
At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.
Our core values drive us in our important mission of keeping people safe & informed:
- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless Hard work pays off
Our Enterprise Customer Success M an a g e r , takes ownership of AlertMedia ’ s customer relationships, which we value above all else . They focus on Enterprise accounts to provide the highest level of strategic partnership. Working closely with our Impl eme ntation Team, Customer Support, Marketing, an d Sales Teams, they are responsible for executing strategic guid an ce, driving adoption, conducting effective Quarterly Business Reviews, supporting customer health, retention, an d growth. Enterprise CSMs approach each relationship with a “ partnership ”...
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