Aloft provides an FAA approved airspace and fleet management platform, powering mission-critical drone operations for public safety and the enterprise. Backed by a16z.
About the role
AI is central to where we're going. Not as a feature but as core infrastructure. We're embedding intelligence directly into the workflows our customers rely on every day, and we're doing it alongside them. Our customers tell us what the mission demands. We build what answers it.
What they're looking for
- Execute Customer Success strategies across all customer segments, ensuring alignment to company growth and retention objectives
- Establish standardized customer lifecycle motions, including success planning, business reviews, adoption programs, and renewal readiness
- Ensure a proactive, outcome-driven approach to customer engagement focused on value realization and measurable impact
- Build scalable processes and playbooks that reduce duplication and ensure consistency across Customer Success teams
- Lead a multi-tier engagement model across Strategic, State, Enterprise, and Transactional accounts
- Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide general project knowledge and engage specialists for additional targeted support
More about this role
Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem — dispatch, law enforcement, forensics, courts, and beyond . We've grown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give public safety agencies the tools and insights to make better decisions in high-stakes moments.
When a 911 call is answered, a detective investigates a case, or a forensic lab processes evidence, there's a good chance our software is working behind the scenes. That's been true for over four decades.
AI is central to where we're going. Not as a feature but as core infrastructure. We're embedding intelligence directly into the workflows our customers rely on every day, and we're doing it alongside them. Our customers tell us what the mission demands. We build what answers it.
This work attracts a specific kind of person — someone who wants to be pushed by great people, build things that outlast a sprint cycle, and go home knowing the work connected back to something real.
The Role
The Director of Customer Success leads the post-sale customer lifecycle across all customer...
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