Find company insights, market data and research across 500M+ documents instantly. Make faster, confident decisions with AlphaSense's AI-powered platform. Backed by SoftBank VF.
About the role
The Customer Success Associate role at AlphaSense supports the day to day experience of our clients. CSAs help active users get value from the platform through support, training, and consistent engagement. You will guide new users through onboarding, help current users build productive habits, and surface early signs of low usage so the team can take action.
What they're looking for
- A client-facing professional with 1+ years of experience in high volume outreach or user support
- Comfortable speaking with a wide range of user types and guiding them through platform training, able to distill and explain complex issues in simple terms
- Strong at building rapport and keeping conversations clear and simple
- Energetic, curious and eager to learn new workflows and industry use cases on the job. Due to our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job!
- Motivated, organized, and able to manage multiple tasks in a fast paced environment
- A strong communicator who works well in a team oriented setting
More about this role
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
The Customer Success Associate role at AlphaSense supports the day to day experience of our...
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