Backed by GV.
About the role
We're looking for a motivated Technical Account Analyst to support our Technical Account Managers (TAMs) in delivering outstanding outcomes for our Logistics customers. In this role, you'll help execute the day-to-day work that keeps our customers successful, from preparing materials and tracking deliverables to running analysis that helps TAMs make informed, data-driven decisions. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2-3 years of experience in account management, customer success, operations, or a related analytical role (logistics industry exposure a plus, but not required)
- You're detail-oriented and organized, comfortable managing multiple tasks and deadlines across several accounts at once
- You're a strong communicator who can synthesize data into clear, digestible takeaways for both TAMs and customers
- You're eager to learn the fundamentals of data fusion and machine learning, and can grow into communicating product value to technical and commercial audiences
- You're a proactive collaborator who seeks feedback and takes direction well from more senior team members
- You exhibit good judgment, a strong work ethic, and a willingness to dig into the details to get things right
More about this role
Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.
We're looking for a motivated Technical Account Analyst to support our Technical Account Managers (TAMs) in delivering outstanding outcomes for our Logistics customers. In this role, you'll help execute the day-to-day work that keeps our customers successful, from preparing materials and tracking deliverables to running analysis that helps TAMs make informed, data-driven decisions. This is a great entry point into account management and customer success, where you'll build core skills in customer operations, data analysis, and cross-functional collaboration while working alongside experienced TAMs who own the overall account relationship.
- Support TAMs across our largest logistics service provider accounts by managing specific workstreams and deliverables, rather than owning the end-to-end account relationship.
- Help execute onboarding tasks for new users, including scheduling trainings and tracking adoption milestones.
- Conduct analysis on customer usage data to help TAMs identify trends,...
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