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About the role
Are you enthusiastic about technology and eager to understand how software works behind the scenes? Do you enjoy solving problems, communicating with people, and getting to the bottom of an issue? If so, we have an exciting opportunity for you to join our team as an Apprentice Support Engineer. Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
Are you enthusiastic about technology and eager to understand how software works behind the scenes? Do you enjoy solving problems, communicating with people, and getting to the bottom of an issue? If so, we have an exciting opportunity for you to join our team as an Apprentice Support Engineer.
In this role, you'll be part of a support engineering team focused on software products, supporting a wide variety of internal and external customers. Working alongside experienced support engineers, you'll learn how to diagnose, investigate, and resolve software-related issues that affect how customers use our platforms – keeping the things people rely on running smoothly.
Throughout your apprenticeship you'll grow from handling the fundamentals to confidently owning complex problems - developing the technical know-how to find a root cause and the communication skills to explain it clearly to anyone, whatever their background. We move fast, fail fast, and fix faster, so you'll be encouraged to dig in and act from day one.
- Investigating and resolving software incident tickets raised by customers and the first-line support team
- Communicating clearly with technical and non-technical...
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