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Customer Support & Success Software Support Engineer - EMEA Cebu, Philippines Full Time

AMCS · Remote (US) · Remote

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About AMCS

One software suite with comprehensive solutions for Resources + Recycling, Transport + Logistics, and Sustainability Intelligence for EHS + ESG across any industry. ​Increased efficiency, sustainability & lots more! Try AMCS software solutions now! Backed by Insight.

About the role

Join us as a Software Support Engineer and be part of the Global Customer Support Team, providing technical application support for our customers and helping to resolve software-related questions and incidents. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • A degree in Business Information Systems, Computer Science, Business Analytics, Information Technology, or a related discipline, or equivalent relevant experience
  • Excellent written and spoken English, with the ability to communicate clearly and professionally with customers and business stakeholders and explain technical findings in an accessible, non-technical way
  • Strong analytical and critical-thinking skills, with the ability to break down complex problems and investigate them methodically
  • Confidence working with data to identify patterns, question anomalies, and draw informed conclusions
  • Practical experience using SQL to query and investigate data in relational databases
  • Proficiency in Microsoft Office applications, particularly Word and Excel
More about this role

At AMCS, sustainability means business — and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world.

We build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimise routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future.

Join AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what’s possible and work on technology that makes a measurable difference — for our customers, our communities and the planet

Join us as a Software Support Engineer and be part of the Global Customer Support Team, providing technical application support for our customers and helping to resolve software-related questions and incidents.

This role requires a strong customer-service mindset and the ability to accurately assess, assign, and monitor support requests. We are looking for a conscientious...

Read the full posting on AMCS's site ↗

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