One software suite with comprehensive solutions for Resources + Recycling, Transport + Logistics, and Sustainability Intelligence for EHS + ESG across any industry. Increased efficiency, sustainability & lots more! Try AMCS software solutions now! Backed by Insight.
About the role
As a Software Support Engineer, you will be the first point of contact for customers, helping them resolve issues, answer questions, and get the most value from our solutions. You will combine technical troubleshooting, analytical thinking, and strong communication skills to deliver an exceptional customer experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience in a customer facing role is essential
- You can operate independently as well as in a team
- You have excellent communication skills (written as well as spoke). You are not shy to keep asking questions to our customers to get to the bottom an issue
- Ability to vary communication based on the target audience (ex: SuperUser, IT, C-Level)
- Strong understanding of the Microsoft Office Suite
- Good understanding of Cloud Computing (Azure) or other SaaS software support
More about this role
If you know your way around SQL and enjoy getting to the root of technical issues, this could be the role for you.
We’re looking for a Software Support Engineer with hands-on SQL experience to join our Global Customer Support Team. You’ll investigate application issues, query databases to understand what’s happening behind the scenes, and turn your findings into clear solutions for our customers.
As a Software Support Engineer, you will be the first point of contact for customers, helping them resolve issues, answer questions, and get the most value from our solutions. You will combine technical troubleshooting, analytical thinking, and strong communication skills to deliver an exceptional customer experience.
This role is ideal for someone who enjoys solving problems, investigating technical issues, and working directly with customers in a fast-paced SaaS environment. You’re naturally curious, ask thoughtful questions, and stay focused under pressure. Most importantly, you take pride in helping customers succeed.
What You’ll Do
Provide first line support to customers for incidents / requests for AMCS customer base and ensure that all calls/responses meet AMCS Quality standards...
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