About Anaconda Be at the center of AI Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. Backed by Insight.
About the role
Anaconda is looking for a Renewals Manager to own customer retention and expansion for a named book of accounts. You'll work closely with Account Executives, Technical Customer Success Managers, and cross-functional partners to ensure customers see continuous value in our Python-focused AI platform, long before renewal conversations begin.
What they're looking for
- Own gross revenue retention and logo retention for a book of accounts
- Engage customers 120-150 days before renewal to build value-driven conversations around product usage, success plans, and business outcomes
- Partner regularly with Account Executives to review renewal pipeline, identify expansion opportunities, and coordinate on upsell strategies
- Analyze customer health scores and usage data to proactively address churn risk and uncover growth potential
- Lead renewal processes across Sales, Finance, and Legal, ensuring on-time completion and smooth handoffs
- Build and refine engagement frameworks and automation strategies that scale across account segments
More about this role
Anaconda is looking for a Renewals Manager to own customer retention and expansion for a named book of accounts. You'll work closely with Account Executives, Technical Customer Success Managers, and cross-functional partners to ensure customers see continuous value in our Python-focused AI platform, long before renewal conversations begin. This role is critical to our growth as we scale from a data science tool to an end-to-end AI development platform, and you'll help build the processes and playbooks that define how we serve customers at scale. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning. Ideally, you're based in Pacific or Mountain Time Zone, which helps with geographic coverage and APAC collaboration.
- Own gross revenue retention and logo retention for a book of accounts
- Engage customers 120-150 days before renewal to build value-driven conversations around product usage, success plans, and business outcomes
- Partner regularly with Account Executives to review renewal pipeline, identify expansion opportunities, and coordinate on upsell strategies
-...
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