About Anaconda Be at the center of AI Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. Backed by Insight.
About the role
As a Senior Technical Customer Success Manager, you own a portfolio of strategic enterprise accounts and operate as the voice of the customer across the organization. You bring deep technical fluency (across Python packaging, environment management, and enterprise security and governance) and you use it to close the gap between what customers deploy and the value they actually realize. You're not here to just manage relationships.
What they're looking for
- Understanding of enterprise security and governance concepts relevant to Anaconda: CVE exposure, package provenance, air-gapped and private repo deployment, SSO, and gated registration
- Experience with data science, ML, or developer tooling platforms. Databricks, Domino, Dataiku, SageMaker, or similar, and familiarity with how Anaconda fits into or alongside these environments
- Ability to read logs and error output to triage technical issues before escalating to Support or Professional Services. You know the difference between self-resolving, routing to Support, and escalating to Product
- Proven ability to build relationships across complex organizations, from practitioners to VP and C-suite stakeholders, and translate technical risk and product capability into executive-level business impact
- Familiarity with adjacent and competitive tooling: SageMaker, Databricks, Snowflake, Vertex AI, sufficient to position Anaconda's complement-vs.-compete story credibly
- Project management skills to coordinate multi-stakeholder technical engagements: onboarding, workshops, proofs of concept
More about this role
The Customer Success team at Anaconda is the primary relationship layer between our platform and the enterprise organizations that depend on it — from data scientists and ML engineers to IT architects and security teams managing open-source risk at scale. We help customers get real, measurable value from Anaconda's product suite by building trust, showing up prepared, and staying curious about what each customer is actually trying to solve.
As a Senior Technical Customer Success Manager, you own a portfolio of strategic enterprise accounts and operate as the voice of the customer across the organization. You bring deep technical fluency (across Python packaging, environment management, and enterprise security and governance) and you use it to close the gap between what customers deploy and the value they actually realize. You're not here to just manage relationships. You're here to set the standard for how we engage technically and commercially, and to leave the function stronger than you found it. This role will cover an East Coast territory, so you will ideally be located in the EST time zone.
- Own a portfolio of enterprise accounts. Build deep relationships across complex...
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