About the role
We’re growing the team and looking for a high-octane, high-EQ individual to own customer success. This role drives cross-functional internal efforts and helps our customers grow on Ansa’s platform. We take the title of this role seriously: helping ensure each of Ansa’s customers is successful, and pave the way for future successful customers. You’ll play a pivotal role in the product feedback loop, data analytics, defining what success looks like for our customers, and building long-term relationships.
What they're looking for
- Based in the SF Bay Area (or willing to relocate). You thrive in collaborative, creative environments working closely in person with a tight knit team
- Energized by building and growing relationships with customers, navigating organizations, and understanding their stakeholders
- Creative problem solver, you will have a lot of ownership in defining and driving what customer success means at Ansa. You’re excited by the green space to creatively drive revenue-generating outcomes
- Experience in product or triaging product-feedback loops with users, a passion in digging for the “why” behind a feature request to better understand the problem and help design an impactful solution
- Agile task prioritization, applying a bias for simplicity and preference for the achievable. You have a never-not-my-job attitude
- Scrappy and resourceful. You can adapt to fast-paced, constantly shifting environments. You’re excited to learn new things, experiment, and grow within this role
More about this role
It’s time that payments work for merchants, not the other way around. Ansa is building a branded wallet solution to increase customer retention and unlock new growth opportunities.
Ansa helps innovative and growing companies by providing an enterprise-grade, white-label stored value wallet platform paired with incentive tooling. Our platform enables our customers to turn stored value and loyalty programs into a powerful growth engine that increases customer retention, drives repeat purchases, and boosts margins, all without the cost and complexity of building it in-house.
We’re growing the team and looking for a high-octane, high-EQ individual to own customer success. This role drives cross-functional internal efforts and helps our customers grow on Ansa’s platform. We take the title of this role seriously: helping ensure each of Ansa’s customers is successful, and pave the way for future successful customers. You’ll play a pivotal role in the product feedback loop, data analytics, defining what success looks like for our customers, and building long-term relationships.
- Based in the SF Bay Area (or willing to relocate). You thrive in collaborative, creative environments working...
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