Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems. Backed by Accel, Bessemer and General Catalyst.
About the role
The Support Operations team at Anthropic is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on Learning and Education, you will be one of the first members of our Learning & Education function, helping own the programs that develop and grow the Product Support team's capabilities. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Have 4+ years of experience in learning & development, enablement, support operations, or similar roles in a technology company
- Demonstrate a data-driven approach, using metrics and insights to continuously improve programs and measure training effectiveness
- Possess strong communication skills with the ability to distill complex technical concepts into engaging learning experiences
- Excel at cross-functional collaboration, particularly with Product, Engineering, and Support teams
- Are proactive and solutions-oriented, with excellent program management abilities
- Are comfortable joining a small, growing team early, building on existing programs and helping shape how the function operates
More about this role
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
The Support Operations team at Anthropic is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on Learning and Education, you will be one of the first members of our Learning & Education function, helping own the programs that develop and grow the Product Support team's capabilities. This includes maintaining and evolving our existing onboarding program for new team members, program managing continuing education initiatives (such as "booster" trainings on complex topics or areas needing reinforcement), and partnering on enablement around product releases. You'll also work closely with the broader Product Support team on our internal knowledge management strategy, ensuring our team has the expertise to handle any question that comes their way.
- Maintain and...
Browse similar: AI jobs · AI startup jobs · Startup jobs · San Francisco Bay Area