Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems. Backed by Accel, Bessemer and General Catalyst.
About the role
As a Product Manager, Technical, you will own and be responsible for building a world class support experience for Anthropic's customers and the Product Support team. You will partner with Product Support Operations, AI Support, Billing, Fraud, and Product Engineering teams to build the systems that decide how Anthropic's users get unblocked when something goes wrong, and how what they report turns into product fixes, in partnership with the product teams that own the experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 7+ years of product management experience, with deep exposure to support systems, customer operations tooling, billing or payments, or internal platforms that serve operations teams
- Experience taking technical platform products from infancy to scale: you've built something from the ground up and grown it to serve demanding internal or external engineering customers
- Track record of building products that balance the needs of multiple personas, and of making prioritization trade-offs between them and communicating them clearly
- Ability to internalize complex technical systems (case routing, billing and payments flows, LLM-based agents, data pipelines) and translate that understanding into a comprehensive product vision
- Fluent across functions: you're equally credible reading a failed-payment trace with engineers, walking a specialist through why a driver got deprioritized, and explaining intake trends to leadership
- A strong thesis on how AI changes support: you've thought deeply about what happens when the agent that answers the case can also diagnose, file, and fix what caused it, and you want to build that
More about this role
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
As a Product Manager, Technical, you will own and be responsible for building a world class support experience for Anthropic's customers and the Product Support team. You will partner with Product Support Operations, AI Support, Billing, Fraud, and Product Engineering teams to build the systems that decide how Anthropic's users get unblocked when something goes wrong, and how what they report turns into product fixes, in partnership with the product teams that own the experience. Claude will be the primary operator of that support experience.
- Partner with Product Support Operations, AI Support, and product engineering teams to own the systems behind the support experience end to end: the path from a recurring support driver to a shipped product fix, the Claude-based AI support layer that handles most inbound volume, and the tooling that helps human agents resolve...
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