Apartment List is a smart, simple, and seamless renting platform that’s dedicated to making the process fair and transparent for all. Backed by Glynn Capital Management.
About the role
The Director of Partner Support leads Apartment List's Support organization, ideally through its transition from an outsourced, offshore model to an in-house, AI-augmented team. However, the decision to move from outsourced to in-house support will be led by this new leader with approval of the VP of PX, CSO and CFO. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 10+ years of experience in B2B support functions, with direct accountability for support quality and outcomes
- 5+ years of people management experience, including hiring, coaching, and performance management of a multi-person team
- Proven experience building and maintaining AI agents in a growing and changing business — hands-on training, tuning, and monitoring in a live production environment, not just using AI tools
- Experience managing a vendor/BPO relationship
- Track record of building or scaling Help Center / knowledge-base content and partner-facing training materials
More about this role
Who We Are
At Apartment List, we’re transforming how people rent—making it smarter, easier, and a lot less frustrating. Our platform has already matched over 1.4 million renters with their next home, while helping properties fill units with the right residents. Backed by strong growth and a big vision, we’re building the future of renting—and inviting bold thinkers to help us shape it!
The Director of Partner Support leads Apartment List's Support organization, ideally through its transition from an outsourced, offshore model to an in-house, AI-augmented team. However, the decision to move from outsourced to in-house support will be led by this new leader with approval of the VP of PX, CSO and CFO.
This is a hybrid people-manager and AI-operator role. Beyond hiring, developing, and running a support team, the Director is directly responsible for maintaining the existing AI agent workforce that increasingly handles first-line support — monitoring its accuracy and deciding what should stay human as the team scales.
Success in this role is clearly defining and constantly measuring a best-in-class partner experience, no matter what mode of support is deployed to address the partner’s...
Browse similar: Startup jobs · Remote jobs