Run your business with software built for your industry. Aptean delivers AI-enhanced solutions for food, manufacturing, retail, logistics and more. Backed by Insight.
About the role
Aptean is looking for an outstanding Account Manager to join our Merlin ERP sales team in the UK. Merlin is Aptean’s long-established ERP solution serving distribution, merchanting and wholesale businesses across the UK and Ireland. It is a strategically important product line with a loyal customer base and a strong growth focus around new customer acquisition, solution expansion, SaaS adoption and AI. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Build strong, long-term relationships with key stakeholders and decision-makers, acting as a trusted commercial partner
- Develop and execute strategic account plans that drive revenue growth, customer retention, and long-term account value
- Own the full sales cycle for expansion opportunities, from identifying customer needs and building the business case through to negotiation and contract closure
- Proactively manage renewals and identify potential churn risks, working closely with internal teams to strengthen customer retention
- Act as the main point of contact for your customers, partnering with Customer Success, Support, Presales, Product Management, and other internal teams to ensure a positive customer experience
- Maintain an accurate sales pipeline, forecasts, account plans, and customer information in Salesforce
More about this role
Overview
About the role
Aptean is looking for an outstanding Account Manager to join our Merlin ERP sales team in the UK. Merlin is Aptean’s long-established ERP solution serving distribution, merchanting and wholesale businesses across the UK and Ireland. It is a strategically important product line with a loyal customer base and a strong growth focus around new customer acquisition, solution expansion, SaaS adoption and AI.
In this role, you’ll manage and grow a portfolio of existing customers across the UK. You’ll focus on strengthening customer relationships and retention, supporting SaaS migrations, AI Adoption and identifying new revenue opportunities through upselling and cross-selling.
Key Responsibilities
Manage and grow a portfolio of existing Merlin customers, with a particular focus on AI Adoption and SaaS conversions.
- Build strong, long-term relationships with key stakeholders and decision-makers, acting as a trusted commercial partner.
Identify and develop growth opportunities within existing accounts, with a strong focus on SaaS migration, upselling, and cross-selling additional Aptean solutions and AI-based products.
- Develop and execute strategic account plans...
Browse similar: Startup jobs · Remote jobs