Run your business with software built for your industry. Aptean delivers AI-enhanced solutions for food, manufacturing, retail, logistics and more. Backed by Insight.
About the role
This role will be onsite at our Alpharetta office. As a Freight Audit & Payment (FAP) Business Analyst, you will support assigned customers across transportation and logistics operations. You will combine customer engagement, freight analytics and complex exception resolution to improve outcomes. As routine processing becomes increasingly automated, you will validate results, apply human judgment and provide value-added advisory support. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience managing customer relationships and investigating discrepancies to root cause
- Strong understanding of freight invoicing, rates, accessorial charges, fuel surcharges and NMFC classification
- Advanced Microsoft Excel skills, including pivot tables, lookups and large invoice datasets
- Strong communication, accuracy, initiative and ability to manage multiple customer accounts
- Professional experience in transportation, logistics, FAP, 3PL or related freight environments
- Must be able to work onsite
More about this role
Overview
This role will be onsite at our Alpharetta office. As a Freight Audit & Payment (FAP) Business Analyst, you will support assigned customers across transportation and logistics operations. You will combine customer engagement, freight analytics and complex exception resolution to improve outcomes. As routine processing becomes increasingly automated, you will validate results, apply human judgment and provide value-added advisory support.
- Manage assigned FAP customer relationships, communication cadences, commitments and documentation
- Review and validate freight audit reports, invoice exceptions, carrier activity and transportation spend
- Analyse freight costs, accessorial charges, carrier performance and potential savings opportunities
- Investigate discrepancies, payment concerns and recurring exceptions, coordinating resolution with customers and teams
- Monitor automated audit processes and recommend corrections, controls and preventive actions
You bring transportation and logistics expertise to customer conversations, operational issues and freight analysis. You communicate clearly and explain freight billing issues in plain language. You use independent...
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