Run your business with software built for your industry. Aptean delivers AI-enhanced solutions for food, manufacturing, retail, logistics and more. Backed by Insight.
About the role
Do you have experience from the service industry, do you understand the workflows in a workshop or in a service organization – and do you also have a flair for IT? You do not have to come from a traditional IT position. The most important thing is that you understand the business and the processes our customers work with, and that you have the desire and ability to translate that understanding into good digital solutions.
What they're looking for
- receive, analyze and resolve support cases from our customers
- Advise customers on the best use of our solutions
- familiarize yourself with the customers' processes and business procedures
- help customers leverage IT and digitalization to create more efficient workflows
- Have solid practical experience from the service industry
- have worked with IT as a tool to streamline and digitize workflows
More about this role
Overview
JMA is looking for a Support Consultant for industry-specific DMS solution
Do you have experience from the service industry, do you understand the workflows in a workshop or in a service organization – and do you also have a flair for IT?
We are looking for a dedicated and service-minded colleague for our office in Randers, who will advise and help our customers with our in-house developed DSM solution and Aptean Equipment DMS . The solutions are primarily used by dealers and service companies in agricultural and construction machinery.
You do not have to come from a traditional IT position. The most important thing is that you understand the business and the processes our customers work with, and that you have the desire and ability to translate that understanding into good digital solutions.
What will you be working with?
You get your own portfolio of support cases in Denmark and Sweden and help customers via phone and email. Some questions can be solved quickly. Others require you to go deeper, examine the customer's workflows, test different options and find the right solution.
It is therefore not enough to simply be able to answer how the system works . You must also...
Browse similar: Startup jobs · Remote jobs