Run your business with software built for your industry. Aptean delivers AI-enhanced solutions for food, manufacturing, retail, logistics and more. Backed by Insight.
About the role
You are a technically sharp, detail-oriented professional who thrives on getting a solution right before it reaches the customer's hands. You're comfortable owning the testing and deployment process end to end, and you take pride in a clean, well-documented handoff. You communicate clearly with both technical and non-technical stakeholders, and you're motivated by solving problems quickly and thoroughly rather than letting issues linger.
What they're looking for
- Own the technical testing and deployment of AI agents for assigned customer accounts, from blueprint handoff through go-live
- Validate agent configurations, integrations, and tool connections against the Agent Blueprint and customer requirements
- Troubleshoot and resolve technical issues that arise during build, testing, and deployment
- Partner with Solutions Consultants during sales-to-delivery handoff to fully understand the scoped solution and customer expectations
- Coordinate with product and engineering teams to escalate and resolve platform-level issues affecting deployment
- Conduct structured testing cycles, including functional, integration, and user acceptance testing, prior to go-live
More about this role
Overview
We're looking for a Customer Technical Lead, AI to join us, onsite, in Alpharetta, GA. You'll join an awesome team to support our growing customer base.
About the Role
The Customer Technical Lead, AI owns the technical testing and deployment of Aptean's AI agents for customers post-sale, ensuring solutions are built, validated, and launched exactly as scoped in the Agent Blueprint. You are the hands-on technical owner during implementation, working closely with Solutions Consulting on handoff and with the Customer Success Manager to ensure a clean transition into adoption once the agent goes live.
- Own the technical testing and deployment of AI agents for assigned customer accounts, from blueprint handoff through go-live
- Validate agent configurations, integrations, and tool connections against the Agent Blueprint and customer requirements
- Troubleshoot and resolve technical issues that arise during build, testing, and deployment
- Partner with Solutions Consultants during sales-to-delivery handoff to fully understand the scoped solution and customer expectations
- Coordinate with product and engineering teams to escalate and resolve platform-level issues affecting...
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