Run your business with software built for your industry. Aptean delivers AI-enhanced solutions for food, manufacturing, retail, logistics and more. Backed by Insight.
About the role
This position is responsible for end-to-end 24x7 operational leadership , ensuring continuous coverage, effective prioritization of critical activities, and timely response to high-priority alerts and incidents. The Shift Leader will take strong ownership of major incident and outage management , including rapid impact assessment, war-room initiation, cross-functional stakeholder coordination, and clear leadership and customer communications throughout the incident lifecycle. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 24x7 Operations Ownership – Lead shift operations end-to-end, ensuring service availability, operational coverage, workload prioritization, and effective resource utilization
- Major Incident & Outage Management – Lead critical incidents from detection to resolution, including impact assessment, war-room initiation, escalation, cross-functional coordination, and service restoration
- Cloud & SaaS Infrastructure Operations – Ensure operational health of cloud infrastructure and SaaS services across compute, networking, databases, storage, security, availability, backup, and DR
- Monitoring & Observability – Proactively monitor applications and infrastructure, identify service degradation, critical alerts, capacity risks, and recurring issues before they impact customers
- SLA/SLO & Service Reliability – Drive adherence to SLA/SLO and availability targets, reduce MTTR, analyse operational trends, and implement preventive actions to improve service reliability
- Stakeholder & Leadership Communication – Provide timely, accurate, and structured communications during incidents, outages, and operational risks to leadership, customers, and relevant stakeholders
More about this role
Overview
1. JOB IDENTIFICATION
APTEAN JOB LEVEL: D
APTEAN JOB TITLE: Lead Data Engineer
Full line: Senior Manager or above
Dotted line: Business Leader
2. GENERAL JOB SUMMARY ( 1 paragraph overview describing the primary function and focus of this position )
This position is responsible for end-to-end 24x7 operational leadership , ensuring continuous coverage, effective prioritization of critical activities, and timely response to high-priority alerts and incidents. The Shift Leader will take strong ownership of major incident and outage management , including rapid impact assessment, war-room initiation, cross-functional stakeholder coordination, and clear leadership and customer communications throughout the incident lifecycle. The role also requires a proactive, technology-driven operational mindset , leveraging cloud, infrastructure, DevOps, monitoring/observability, automation, and AI-assisted tools to identify risks, improve operational efficiency, reduce manual effort, and prevent recurring issues. Overall, the position requires a high degree of autonomy, technical depth, operational discipline, and incident leadership to maintain service reliability and customer...
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