The AI-Native Turnkey Alternative Investment Platform (TAIP). Backed by Insight and Lightspeed.
About the role
Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Highschool diploma or equivalent
- 2-5 years of relevant experience
- Advanced proficiency in Microsoft Excel and proficiency with Microsoft Word and PowerPoint
- Strong knowledge of contact center workforce management principles, performance metrics, and reporting practices
- Experience with workforce management software that includes forecasting, scheduling, and real-time adherence capabilities, such as Verint, NICE, Genesys, Five9, Calabrio, or a comparable platform
- Advanced analytical and problem-solving skills, including the ability to organize, validate, interpret, and clearly explain complex data
More about this role
Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.
Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.
We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.
Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.
Are you looking for a rewarding career at Peoples? We have a great opportunity for a Workforce Analyst based in our office on the North Shore in Pittsburgh, PA!
This role supports multi-department contact center operations through strategic and tactical workforce planning, forecasting, scheduling, real-time management, and performance...
Browse similar: Startup jobs