About ArborXR ArborXR is the leading device management platform built specifically for enterprise XR. We help some of the world's largest companies deploy, manage, and scale VR, AR, and MR programs across training, operations, and innovation teams. Backed by Tech Square Ventures.
About the role
The Customer Success Manager owns the full post-sale lifecycle for a portfolio of ArborXR customers, from onboarding through renewal and expansion. This is not a support or coordination role. You will be the primary relationship owner for your accounts, accountable for gross retention on your book, and expected to run renewal conversations, identify expansion opportunities, and manage commercial discussions directly. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Account Ownership & Relationship Management
- Own a defined book of customers as the primary point of contact and relationship owner from onboarding through renewal
- Build multi-threaded relationships across your accounts, including program owners, IT/MDM administrators, procurement, and executive sponsors
- Serve as a trusted advisor, helping customers navigate strategic, operational, and technical challenges while aligning ArborXR to their evolving business goals
- Run structured check-ins, business reviews, and QBRs that tie ArborXR usage to the customer's program goals and ROI
- Develop and maintain success plans for key accounts, with clear adoption milestones and renewal readiness criteria
More about this role
About the role
The Customer Success Manager owns the full post-sale lifecycle for a portfolio of ArborXR customers, from onboarding through renewal and expansion. This is not a support or coordination role. You will be the primary relationship owner for your accounts, accountable for gross retention on your book, and expected to run renewal conversations, identify expansion opportunities, and manage commercial discussions directly.
You'll work with customers deploying XR at real scale: training programs across hundreds or thousands of headsets, multi-site rollouts, and complex environments involving resellers, ISVs, and IT stakeholders. Your job is to make sure every customer in your book is deployed, adopted, healthy, and renewed, and to spot the accounts ready to grow.
Why This Role Matters
Retention is the foundation of ArborXR's growth. Our CSMs are one of the reasons that customers renew, expand, and advocate for us. This role directly carries revenue responsibility: you will own renewal outcomes for your book and contribute to net revenue retention through expansion, upsell identification, and proactive risk management.
The ideal candidate is equal parts relationship...
Browse similar: Startup jobs · Remote jobs