Archy, an all-in-one cloud dental practice management software, replaces 5+ tools with one system for care, billing, imaging, and reporting. Get a demo. Backed by Bessemer.
About the role
As Manager of Customer Experience IT (CXIT) , you will lead a team of Migration Technical Customer Support Specialists responsible for the critical technical steps preceding a practice's go-live—including data migrations, imaging/sensor setup, and phone/DNS transitions. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years managing technical support, implementation, or IT teams, proven track record of coaching and developing technical talent
- Hands-on background with remote desktop tools (e.g., AnyDesk), Virtual Machines, basic scripting (PowerShell), and server/hardware troubleshooting
- Background in SaaS and healthcare (dental industry strongly preferred)
- Demonstrated success translating field/customer issues into actionable feedback and bug reports for Product and Engineering teams
- Proactive use of AI tools and automation to streamline workflows and improve operational output
- Exceptional ability to explain complex technical concepts clearly to non-technical dental office staff
More about this role
Smile! Those teeth you are showing deserve the best care you can give them, yet the status quo of the software your dentist uses today is outdated.
Archy is a Series C vertical SaaS solution revolutionizing the dental practice management space — giving dental providers AI agents and software that lets them do what they do best (be dentists!) while we handle the more technical sides of running their practice business.
As Manager of Customer Experience IT (CXIT) , you will lead a team of Migration Technical Customer Support Specialists responsible for the critical technical steps preceding a practice's go-live—including data migrations, imaging/sensor setup, and phone/DNS transitions.
This is a player-coach role (majority coaching, minority direct execution) reporting to the Head of Onboarding. You will handle complex technical escalations, coach specialists, build scalable migration systems, and partner cross-functionally with Onboarding, Product, and Engineering. As the team expands, the hands-on technical portion of this role will decrease.
Direct, coach, and grow a team of technical specialists through regular 1:1s, performance reviews, and structured career development.
Define,...
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