Arketa is the new standard for modern booking software. Enjoy beautiful client checkout, marketing automations, and 24/7 support. Backed by Y Combinator.
About the role
Arketa is hiring a Manager of Customer Care to be a first-line manager inside our Customer Care function. Reporting to the Director of Customer Care, you’ll own a team of CSRs and Senior CSRs (target 12:1 ratio) and be accountable for their development, their performance, and the health of the omni-channel queue they staff. This is a people-first role — your scorecard is your team’s growth, retention, and the partner outcomes your team produces, not your personal queue throughput.
What they're looking for
- 3+ years managing individual contributors in a CX, support, or contact-center environment
- Fluency with CX metrics — TFR, TRES, ASA, CSAT — and a track record of using them to coach, not just to report
- Experience hiring, coaching, and retaining frontline support talent
- Comfort with an omni-channel queue (chat, email, Zoom)
- Strong written communication and the ability to give feedback that lands
- Sharp judgment and the ability to make calls in real time, balancing partner advocacy with business priorities
More about this role
Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses, whether online, in-person, or both.
With Arketa, studios can manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, run automated marketing, and launch fully branded apps and websites. We make it simple for founders to deliver a seamless, professional experience across every customer touchpoint. We've raised $15M in Series A funding and are growing quickly. It's a unique moment to join us. We're building a category-defining company in a fast-moving space, and we're looking for a leader who is excited to help shape what world-class partner support looks like in the wellness category.
Arketa is hiring a Manager of Customer Care to be a first-line manager inside our Customer Care function. Reporting to the Director of Customer Care, you’ll own a team of CSRs and Senior CSRs (target 12:1 ratio) and be accountable for their development, their performance,...
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