Arketa is the new standard for modern booking software. Enjoy beautiful client checkout, marketing automations, and 24/7 support. Backed by Y Combinator.
About the role
Our Customer Experience team is the front line for thousands of studio owners and wellness entrepreneurs who run their entire business on Arketa. As the Senior Customer Service Representative (SME), you are the real-time resource for a team of 10 to 15 CX reps and the owner of a single outcome: the same question should not need to be asked twice. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of frontline customer experience or customer support experience, ideally in SaaS
- Experience acting as an SME, escalation point, or peer coach on a support team
- Experience improving an AI knowledge base or measuring documentation effectiveness
- Strong product and process knowledge across a complex support surface area, or a demonstrated track record of getting to that depth quickly
- Comfort writing and documenting, including knowledge base articles and training material
- Ownership mindset, meaning you proactively close gaps rather than waiting to be asked
More about this role
Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses, whether online, in-person, or both.
With Arketa, studios can manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, run automated marketing, and launch fully branded apps and websites. We make it simple for founders to deliver a seamless, professional experience across every customer touchpoint. We've raised $15M in Series A funding and are growing quickly. It's a unique moment to join us. We're building a category-defining company in a fast-moving space, and we're looking for a leader who is excited to help shape what world-class partner support looks like in the wellness category.
Our Customer Experience team is the front line for thousands of studio owners and wellness entrepreneurs who run their entire business on Arketa. As the Senior Customer Service Representative (SME), you are the real-time resource for a team of 10 to 15 CX reps and the...
Browse similar: Startup jobs · Remote jobs