ArmorCode is a B2B cybersecurity company that provides a unified Application Security Posture Management (ASPM) platform to help organizations manage vulnerabilities, compliance, and risk across their software supply chain. Backed by Cervin Ventures.
About the role
As Director, Customer Success, you will own the end-to-end customer journey for ArmorCode's enterprise security customers — from onboarding and adoption through renewal, expansion, and advocacy. You'll lead a global organization spanning Customer Success (US and India), setting the strategy, playbooks, and operational rigor that turn customers into long-term partners and champions of the ArmorCode platform. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Minimum 15+ years in Enterprise Customer Success, of which at least 10+ years are in a SaaS environment
- Proven experience in a customer success leadership role within the technology or cybersecurity industry, preferably with exposure to large enterprise accounts and complex customer landscapes
- Experience managing Customer Success or similar organizations in an enterprise SaaS environment
- Experience scaling CS organizations in $25M–$100M ARR companies
- Proven success driving GRR and NRR in enterprise SaaS with ACVs greater than $100K
- Demonstrated experience implementing AI approaches or AI-driven tooling (e.g., predictive analytics, automated workflows, LLM-assisted communication) within a Customer Success organization
More about this role
ArmorCode is the agentic control plane for Unified Exposure Management: one platform that unifies, prioritizes, and remediates risk across applications, code, software supply chain, cloud, infrastructure, and AI.
The ArmorCode Agentic AI Platform ingests findings from 400+ security tools, correlates them with business context in the Context Risk Graph, and puts Anya AI agents to work prioritizing, routing, and verifying fixes.
The platform is proven at enterprise scale, processing 400B+ findings annually and supporting more than 5,600 security professionals and 300,000 developers. Global enterprises including Visa, PayPal, Volvo Group, and Johnson Controls use ArmorCode to shorten find-to-fix time and reduce risk.
ArmorCoders believe in five core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our "5H" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression.
As Director, Customer Success, you will own the end-to-end customer journey for...
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