Work management software for teams and AI agents. Plan, automate, and execute critical workflows together. Backed by a16z and Founders Fund.
About the role
As a Customer Enablement Manager, you will help enterprise customers turn Asana into an effective way of working across their organization. You will own a portfolio of customers, providing a variety of enablement activities, including discovery, workflow consultation, strategic enablement, and scalable education, to accelerate adoption and deliver measurable business outcomes. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years of experience in customer enablement, customer success, consulting, implementation, learning and development, or a related customer-facing role, ideally within SaaS
- Experience leading customer engagements that combine discovery, consultation, facilitation, and enablement to drive adoption or behavior change
- Strong project and portfolio management skills, with the ability to independently manage multiple customer engagements, competing priorities, and stakeholders
- Excellent facilitation and communication skills, with the ability to engage audiences ranging from end users and champions to senior business stakeholders
- Strong problem-solving and consultative skills, you are comfortable asking thoughtful questions, synthesizing customer needs, and recommending a path forward rather than simply responding to requests
- Commercial awareness and an understanding of how adoption, customer value, retention, and expansion are connected
More about this role
As a Customer Enablement Manager, you will help enterprise customers turn Asana into an effective way of working across their organization. You will own a portfolio of customers, providing a variety of enablement activities, including discovery, workflow consultation, strategic enablement, and scalable education, to accelerate adoption and deliver measurable business outcomes.
You will partner closely with Customer Success, Sales, and Services to understand customer priorities, identify barriers to adoption, and recommend enablement strategies that help teams adopt new workflows and AI-enabled ways of working. Through strong facilitation, product expertise, and customer insight, you will help customers realize greater value from Asana while contributing to retention and expansion.
This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office...
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