Work management software for teams and AI agents. Plan, automate, and execute critical workflows together. Backed by a16z and Founders Fund.
About the role
The Renewals team plays a crucial role in Asana's success by collaborating with both customers and multiple cross functional teams. As a Renewals team member, your main responsibility is to oversee client renewals, renew existing licenses, discover growth opportunities, identify/mitigate risk and ensure high customer satisfaction to minimize churn. This role involves understanding customer needs, building strong relationships, having strong negotiation skills and staying current on Asana’s pricing and packaging. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- At least 3-5 years Renewals Experience: A proven track record of success and quota achievement in a renewal sales or related role. SaaS experience is a plus
- Able to work Central or Mountain standard time hours
- Customer Relationship Management: Exceptional ability to build and maintain strong customer relationships
- Communication Skills: Excellent verbal and written communication skills. Experienced in contract negotiations, value selling, discovery, and closing. Strong presentation skills and executive presence
- Analytical Skills: Maintain a forecast and have an analytical mindset to analyze data and identify trends
- Problem-solving Skills: Ability to identify and resolve issues related to renewals
More about this role
The Renewals team plays a crucial role in Asana's success by collaborating with both customers and multiple cross functional teams. As a Renewals team member, your main responsibility is to oversee client renewals, renew existing licenses, discover growth opportunities, identify/mitigate risk and ensure high customer satisfaction to minimize churn. This role involves understanding customer needs, building strong relationships, having strong negotiation skills and staying current on Asana’s pricing and packaging.
This role can either be fully remote depending on which US state you live in, or based in our Chicago office with an office-centric hybrid schedule. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
- Negotiate all facets of contract renewals using commercial judgment.
- Identify customer needs and demonstrate strong account management capabilities to drive on-time renewal...
Browse similar: Startup jobs · Remote jobs