ASAPP delivers the leading agentic customer experience platform for enterprises at scale.
About the role
Technical product depth: Able to engage meaningfully with researchers and engineers on AI systems, orchestration, knowledge and retrieval, evaluation, safety, latency, reliability, data, and platform architecture. You do not need to be a researcher, but you cannot outsource technical product judgment.
What they're looking for
- Enterprise AI product experience: Significant experience building and scaling AI products that enterprise customers run in production. Strong familiarity with modern generative AI, agentic systems, and workflows powered by AI
- Builder mentality: A record of personally building products through ambiguity, finding product-market fit, and scaling from there, rather than inheriting mature products or businesses
- Enterprise product judgment: Experience in complex B2B environments with deep integrations, many stakeholders, demanding production requirements, and deployments that run for years
- Customer and commercial instinct: Comfortable with senior enterprise customers, and able to tell the difference between what one customer asks for and what the broader market will repeatedly value, buy, and deploy
- Productization ability: Demonstrated ability to find the common pattern across customer needs and turn it into a scalable product or platform capability
- Operating rigor: Strong prioritization, metrics orientation, and accountability. Comfortable making difficult tradeoffs and focusing teams on a small number of important outcomes
More about this role
Set product direction: Define the vision and priorities for the ASAPP portfolio. Make clear choices about where we can create durable differentiation and translate customer, market, and technology shifts into a focused roadmap.
Turn technology into products: Partner with Research, Engineering, Delivery, and Security to convert advances in AI into products that are intuitive, reliable, and commercially valuable to customers.
Productize customer needs: Work directly with customers to understand their most important problems, find the patterns that repeat across enterprises, and convert those patterns into reusable product and platform capability.
Own products end to end: Lead products from incubation and early product-market fit through production deployment, adoption, expansion, and scale. Establish clear ownership, success metrics, and accountability across the portfolio.
Deliver customer outcomes: Make sure customers can deploy ASAPP’s GenerativeAgent and reach measurable value. Hold the bar on reliability, integrations, usability, configurability, adoption, speed to value, and business results.
Decide from production data: Stay close to how products and capabilities actually...
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