Ashby’s all-in-one recruiting software consolidates your ATS, Analytics, Scheduling, and CRM. Backed by Y Combinator.
About the role
We’re looking for our first Manager of Technical Services to be the strategic anchor for Ashby’s expanding technical integration services. This role bridges two distinct technical engines: you will oversee specialized integration consultants dedicated to deep Workday integrations, as well as a team of technical solution consultants who build bespoke API solutions, craft custom recommendations, and deliver hands-on technical builds for our customers. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years of experience in technical consulting, integration services, or technical implementations, with at least 3+ years directly managing and scaling a team of technical resources
- Experience actively building a team by anticipating future gaps, looking around the corner to determine what technical capabilities or services we will need next before the demand even hits
- Dive into the technical details, if you prefer to manage from a distance rather than understand the underlying architecture and challenge technical decisions, this isn't a fit
- Brainstorm and validate solutions to complex integration hurdles when your team gets stuck
- Scope mid-flight pivots, when a customer suddenly requires a custom build instead of a standard integration, you must be able to step in and define that technical path
More about this role
Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement . Coupled with our principle of caring deeply about our customers, we often find ourselves wondering ‘what is a better way to accomplish this’. That’s why I am thrilled to be hiring our first Technical Services Manager! As a leader on our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to play a key role early in our customers’ journey, ultimately up-leveling the overall customer experience.
The Ashby team has grown rapidly over the last few years, and we're not slowing down: we now support thousands of customers, with ARR growing much faster than 100% year over year. As we scale upmarket, we are increasingly partnering with larger, highly complex organizations that bring sophisticated HR tech stacks requiring more customized integrations. To meet this demand, our technical services function is expanding quickly, and we are looking for our first dedicated leader to guide this talented group of individual contributors through our next phase of scale. We'll share more...
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