ASML gives the world's leading chipmakers the power to mass produce patterns on silicon, helping to make computer chips smaller, faster and greener.
About the role
The EXE Field support engineer will primarily work within our customer Fabs in collaboration with Competency Engineers, and Global Support Center to drive issue resolution, and provide escalation support. The EXE FSE will work with Competency Engineers to provide action plans, incident review and prevention packages, and best known methods.
What they're looking for
- BS degree in Engineering or equivalent work-related experience
- 2+ years of work experience in a Customer Support department for high technology products
- 1+ year of ASML micro-lithography system experience preferred, but not required
- Previous experience mentoring new hire engineers & helping integrate from a technical and procedural perspective
- Proficient in MS Office (MS Word, Excel, PowerPoint)
- Verbal and written language skills in English
More about this role
The EXE Field support engineer will primarily work within our customer Fabs in collaboration with Competency Engineers, and Global Support Center to drive issue resolution, and provide escalation support. The EXE FSE will work with Competency Engineers to provide action plans, incident review and prevention packages, and best known methods.
- Build & Integrate the EXE5000 system.
- Execute integration test plans.
- Prepare service actions.
- Execute action plans within the committed time.
- Continuity between the competencies to ensure issue ownership is landed and escalated appropriately.
- Maintain service order documentation up to date.
- Ensure aftercare is performed and adequate.
- Drive escalation of issues within the local office and utilizing non-local resources.
- Provide coaching to peers.
- Knowledge transfers to local site engineers and customer.
- Act as the technical expert in customer meets as required.
- Improve service mix and structural issue documentation including initiation, review and improvement rollout.
- Actively participate in improvement and/or standardization projects to increase overall site performances.
- Mature and industrialize the ecosystem to...
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