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About the role
We are seeking a detail-oriented Web Administrator to manage and support our North America eCommerce platforms (US & Canada), primarily on Magento. This role ensures website performance, security, and stability, troubleshoots technical issues, and implements updates and improvements. The Web Administrator will also support eCommerce enhancement projects by gathering requirements, coordinating stakeholders, and tracking implementation.
What they're looking for
- Fluent in Mandarin and English (required) for communication with Taiwan HQ and US teams
- Ability to coordinate with technical teams and external vendors for infrastructure, deployment, and website operations
- Experience with eCommerce platforms (e.g., Magento) and related management tools
- Experience using Jira or similar project/ticket management tools to track work and project progress
- Strong problem-solving and troubleshooting skills
- Knowledge of website security best practices
More about this role
We are seeking a detail-oriented Web Administrator to manage and support our North America eCommerce platforms (US & Canada), primarily on Magento. This role ensures website performance, security, and stability, troubleshoots technical issues, and implements updates and improvements. The Web Administrator will also support eCommerce enhancement projects by gathering requirements, coordinating stakeholders, and tracking implementation. Strong bilingual skills (English & Mandarin) are required to collaborate with teams in Taiwan HQ and the US.
- Requirements Management : Lead and facilitate requirements gathering sessions with stakeholders to elicit, analyze, and document functional and non-functional requirements.
- Cross-Regional Communication : Serve as a key liaison between Taiwan HQ and US teams, communicating technical issues and requirements in Mandarin and English while coordinating across time zones to ensure smooth project execution.
- SI Partner Management & Cross-Team Collaboration : Coordinate with SI partners and internal teams, including development, design, and marketing, to ensure effective communication, aligned operations, and successful project delivery that...
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