Streamline operations and improve resident care with our senior living solutions. Backed by General Catalyst.
About the role
As a Customer Systems Analyst at August Health, you'll play a critical role in helping our Implementation and Customer Success teams deliver a great customer experience by configuring, maintaining, and optimizing our platform. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2–4 years of experience in a systems analyst, business analyst, implementation, technical operations, or similar role involving hands-on software configuration and data management
- Experience working with complex software platforms where system settings, workflows, and data structures interact to drive end-user behavior
- Experience working within ticketing or project management systems such as Linear, Intercom, Jira, or Zendesk
- Experience with healthcare technology, EHRs, billing systems, or other complex operational software is a plus, but not required
- Comfortable navigating complex software products, understanding configuration dependencies and hierarchies, and troubleshooting unexpected system behavior
- Strong spreadsheet skills, including working with CSV files, manipulating structured data, validating data accuracy, and identifying inconsistencies
More about this role
At August Health, our mission is to empower the essential work of caring for our elders.
We achieve this by providing a modern operating platform and electronic health record (EHR) that enables senior living operators to deliver high-quality care with confidence.
Caregivers are the heart of senior living communities, embodying care, compassion, and well-being. Yet, they face increasing challenges—higher resident acuity, complex workflows, and staffing shortages. At August Health, we build tools that simplify their tasks, eliminate inefficiencies, and provide the insights they need to focus on what truly matters—caring for residents.
At August, we strive to live our values each day, in every interaction with our customers and with each other.
Be responsible – leave things better than you found them
Take ownership – be decisive and take action
Be ambitious – build something great
Keep an open mindset – communicate candidly and welcome new ideas
Be humble – celebrate each others’ successes and learn from our mistakes
Stay positive – assume best intent
As a Customer Systems Analyst at August Health, you'll play a critical role in helping our Implementation and Customer Success teams...
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