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Technical Support Engineer

Aurora · Pittsburgh, PA · Remote

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About Aurora

Step inside the world of self-driving freight, powered by the Aurora Driver. Delivering the benefits of self-driving technology safely, quickly, and broadly. Backed by Greylock, Index and Lightspeed.

About the role

Serve as VRE's senior technical authority for real-time troubleshooting of complex hardware and software issues affecting the autonomous vehicle fleet, partnering with onboard, platform, and cloud engineering teams to drive issues to root cause Design, build, and own the internal tools that scale VRE's troubleshooting capability, from requirements through deployment and ongoing support.

What they're looking for

  • Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all
  • 5+ years of hands-on experience troubleshooting complex hardware and software systems in a live, real-time production or field support environment
  • 2+ years of software development experience (Python, Go, TypeScript, or C++), including designing, shipping, and maintaining internal tools or services end-to-end
  • 5+ years administering and troubleshooting Linux systems in a support capacity
  • Demonstrated experience mentoring or developing less experienced technical staff
  • Strong technical writing skills, with experience authoring documentation (SOPs, runbooks, design docs, or similar) relied on by a team
More about this role

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.

The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.

At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn .

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all.

We're searching for a Technical Lead to join our Vehicle Reliability Engineering (VRE) team in Pittsburgh, PA, reporting to the VRE Support Manager. VRE is Aurora's real-time technical support team — the critical bridge between Vehicle Operations and engineering that keeps our autonomous truck fleet running safely and reliably. This is a dual-mandate role: you'll be the team's top technical escalation point for complex fleet issues, and you'll be building the tools...

Read the full posting on Aurora's site ↗

Aurora Support

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