About the role
We are looking for an experienced, people-focused leader to join Autodesk’s Digital Support Team. As an Associate Manager, Customer Support, you will lead and develop a team focused on delivering exceptional customer support experiences.
What they're looking for
- 2-3+ years of demonstrated leadership experience through people management, team leadership, coaching, mentorship, project leadership, or similar responsibilities for the success and development of others
- Demonstrated ability to drive individual and team performance against key metrics and business goals, using coaching, data, and operational insights to improve results
- Strong coaching and feedback skills, with the ability to support employee development, performance, and engagement
- Proven ability to manage competing priorities, make sound decisions, and maintain high standard of customer service in a dynamic business landscape
- Demonstrated ability to use data, customer feedback, and operational insights to identify trends and opportunities for improvement
- Understand customer support principles, approaches and considerations. You are committed to improvement of people, processes, training programs, personal growth, team skills, and resources
More about this role
26WD101203
We are looking for an experienced, people-focused leader to join Autodesk’s Digital Support Team. As an Associate Manager, Customer Support, you will lead and develop a team focused on delivering exceptional customer support experiences.
You will create a culture of accountability, empathy, collaboration, continuous learning, and feedback while empowering your team to perform at its best. You will coach employees, guide the team through complex product and process challenges, and partner across Autodesk to improve the customer and employee experience.
You will also help shape team strategy, identify opportunities for operational improvement, and lead initiatives that move the business forward. In this role, you will continue building your expertise in construction technology while leading a team helping transform the construction industry.
This is a hybrid role based in Denver, CO.
- Lead, coach, and develop a team of Customer Support Associates, setting clear expectations and creating an environment of accountability, engagement, and growth
- Own team performance by setting clear expectations, monitoring results, recognizing strong performance, and addressing...
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