Accounts payable automation software that helps mid-market businesses streamline invoices, reduce manual work, and improve accuracy. Backed by QED Investors.
About the role
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer Obsessed . These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- High school diploma required
- 1+ years’ of Customer Service or Collections Experience
- Excellent communication and negotiation skills (written and oral)
- Patience and ability to manage stress
- Proven ability to overcome obstacles and get results
- Ability to work independently and to adapt to a fast-changing environment
More about this role
The Collections Representative is responsible for helping to achieve the company financial goals. An incumbent is responsible for contacting the high risk and delinquent accounts in an effort to effectively resolve account delinquency and prevent losses.
- Perform skip tracing to contact the debtor, research each account using company records and Internet resources that are made available
- Contact debtors by telephone/email or mail regarding collection and recovery of outstanding accounts
- Develop collections methods that consistently lead to achieving or exceeding company financial goals
- Work closely with team members to create ways to bring in revenue and find success as a group
- Solve problems quickly and create solutions that bring revenue on regular basis
- Process repayments and refunds if needed
- Meet defined department goals and activity metrics as assigned by management
- Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction
- An incumbent may perform additional duties as assigned
- High school diploma required
- 1+ years’ of Customer Service or Collections Experience
- Excellent communication and...
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