Axion is the AI platform solving customers’ product quality issues - helping global leaders like Daikin, Harley-Davidson and SharkNinja detect issues earlier, fix them faster, and deliver safer, higher-quality products. Backed by Bessemer, Kleiner Perkins and South Park Commons.
About the role
Axion already knows how to make customers wildly successful. The opportunity is to make that success systematic and scalable. You'll help define how some of the world's leading manufacturers adopt AI in production - not in a lab or a proof of concept, but in workflows tied to product quality, reliability, cost, and customer outcomes.
What they're looking for
- 10+ years of Customer Success, Solutions, Services, or post-sale leadership experience in enterprise SaaS, AI, or other complex enterprise technology, including meaningful leadership responsibility
- You've built and led high-performing enterprise Customer Success teams and can credibly operate as both an executive leader and a hands-on player-coach
- Track record of moving complex enterprise customers from initial deployment to adoption, measurable business value, production or renewal, and expansion
- Experience designing and scaling Customer Success organizations - including segmentation, lifecycle design, health, renewal forecasting, and playbooks - through a meaningful growth inflection, ideally from roughly $10-30M ARR through $50-100M+
- Exceptional executive presence: you can build trust with Fortune 500 executives, technical leaders, and frontline operators - and move between those levels fluently
- Systems thinker with strong operating rigor, you use data to diagnose problems, make tradeoffs, and drive accountability
More about this role
Axion helps the world's leading manufacturers identify, investigate, and resolve product quality issues before they become warranty claims, recalls, or customer disruptions. Axion is entering a new stage of scale: more of the world's leading manufacturers are starting deployments and moving from initial deployments to production, and Customer Success is becoming a core growth lever. We're hiring our first Head of Customer Success to turn exceptional customer outcomes into a repeatable operating system - and build the team that will scale it.
This is a true Head of / executive leadership role focused on building the team, systems, and operating model for Customer Success. You’ll define how we approach the customer lifecycle from onboarding and adoption through renewal and expansion, while establishing the metrics, health frameworks, segmentation, and playbooks that will allow the organization to scale.
Your mission is to build the customer operating system that takes complex enterprise deployments from first value through adoption, executive value proof, production, and expansion - with clear ownership, measurable outcomes, and a model Axion can scale.
Turn Axion's existing ability...
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