Axion is the AI platform solving customers’ product quality issues - helping global leaders like Daikin, Harley-Davidson and SharkNinja detect issues earlier, fix them faster, and deliver safer, higher-quality products. Backed by Bessemer, Kleiner Perkins and South Park Commons.
About the role
Axion Ray is looking for a Quality Insights Lead to join our Solutions team and help drive long-term customer value, retention, and expansion. This is an exciting opportunity to be deeply embedded in the customer journey, supporting enterprise clients post-onboarding and ensuring continued success through adoption, value delivery, and growth. The ideal candidate is a hybrid technical and client-facing professional who can effectively communicate across business, product, and engineering stakeholders.
What they're looking for
- 2-4 years of experience in customer success, solutions, consulting, or technical project delivery
- Strong data fluency, ability to interpret operational data, generate insights, and inform decision-making
- Ability to drive projects forward within a PMO or structured project delivery environment
- Strong written and verbal communication skills, comfortable leading customer-facing conversations
- Detail-oriented and organized, able to manage multiple workstreams across internal and external stakeholders
- Experience managing and configuring SaaS platforms to support customer onboarding, optimize workflows, and ensure successful solution delivery
More about this role
Founded in 2021, Axion Ray is at the forefront of transforming product quality and customer satisfaction in manufacturing. Our cutting-edge AI-powered platform empowers manufacturers to swiftly identify, thoroughly investigate, and effectively resolve quality issues while simultaneously elevating customer experiences and outcomes.
As trailblazers in end-to-end quality intelligence, we're setting new industry standards. Our innovative approach enables industrial, aerospace, consumer, and medtech manufacturers to harness the power of quality and post-market data, driving down costs and boosting business performance.
Our vision extends beyond mere problem-solving; we're committed to reshaping the future of manufacturing. By seamlessly integrating advanced AI technology with deep industry expertise, Axion Ray is paving the way for smarter, safer, and more efficient production processes across diverse sectors.
Backed by leading investors, including Bessemer Venture Partners, Amplo, Boeing, and RTX Ventures, Axion Ray is poised to lead the quality revolution in manufacturing.
Axion Ray is looking for a Quality Insights Lead to join our Solutions team and help drive long-term customer...
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