The Axon Network connects people, devices, and apps to protect life in all regards From our TASER smart devices, to police body cameras, to our industry leading cloud based evidence management software, we are the world’s premier public safety company and... Backed by a16z and a16z speedrun.
About the role
The Technical Support Representative provides first class technical support to Axon Fusus customers through multiple communication channels which include phone, email and chat. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1 years experience working in information systems and networking
- Analytical thinker who problem-solves systematically to find resolutions
- Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow required
- Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired
- Completion of or working toward a college degree in a technical discipline
- Certifications such as Network+, Security+, Linux+
More about this role
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
The Technical Support Representative provides first class technical support to Axon Fusus customers through multiple communication channels which include phone, email and chat. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.
- Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap
- Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools
- Work with the Implementation team to assist with the geospatial setup of customer locations
- Respond to...
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