BackOps is the AI resolution layer for companies that make or move physical goods. It improves and executes internal processes across systems, internal teams, and external parties. Backed by Gradient Ventures.
About the role
We’re hiring our first AI GTM Strategy Manager to build the systems, automation, and data foundation that make our go-to-market organization more effective as we scale. You’ll sit at the intersection of Sales, Customer Success, and our product and data systems, turning complex GTM workflows into tools that help the team understand accounts faster, identify the right customer problems to solve, move opportunities forward, and clearly demonstrate the value BackOps delivers. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You primarily want to administer a CRM or manage a collection of SaaS tools rather than build systems and workflows yourself
- You enjoy data infrastructure but have little interest in how Sales and Customer Success actually operate or make decisions
- You prefer long build cycles and highly specified requirements over shipping, testing with users, and iterating quickly
- Your default response to a new GTM problem is to buy another tool before understanding whether we can solve it more simply or effectively ourselves
- You want a clearly bounded function with established processes, dedicated supporting teams, and a predefined roadmap
More about this role
Supply chain operations are some of the most complex, high-stakes workflows in any business, and for too long, the teams running them have had to hold it together manually. Missed shipments, cascading exceptions, hours of coordination that pulls people away from the work that actually moves the business forward. The infrastructure hasn't kept up with the complexity.
BackOps is changing that. We build agentic AI that automates the operational work supply chain teams have always had to do by hand: investigating exceptions, coordinating across systems and stakeholders, and driving work through resolution, not by wrapping AI around legacy tools, but by rethinking the infrastructure from the ground up.
We're ~50 people, headquartered in San Francisco, and backed by investors who support category-defining companies early and with conviction: our Series B was led by Insight Partners, with participation from Theory Ventures , Construct Capital, Gradient Ventures, and 10VC. The problem is real, the timing is right, and we're building the team that will define how this space evolves.
If you want to do work that matters, with people who take ownership seriously, at a company where what you...
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