BackOps is the AI resolution layer for companies that make or move physical goods. It improves and executes internal processes across systems, internal teams, and external parties. Backed by Gradient Ventures.
About the role
As Product Manager, Agent Platform, you'll own the product foundation that makes Relay extensible, reliable, secure, and increasingly reusable across customers, systems, and workflows. BackOps operates in environments that were never designed for AI. A single workflow might span an ERP, a carrier portal without an API, an email inbox, a PDF attachment, a customer-specific business rule, and a human approval before anything can move forward. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Your definition of platform product management is primarily maintaining an internal engineering backlog
- You need a fully formed roadmap before you can start executing
- You're most comfortable optimizing an established product rather than defining abstractions that don't yet exist
- You prefer staying several layers removed from customers and deployments
- You default to solving every new requirement with either a one-off build or a generalized framework. Great judgment about when to productize is fundamental to this role
More about this role
BackOps is building the AI resolution layer for companies that make or move physical goods.
The physical economy still runs on a fragmented web of ERPs, WMSs, TMSs, carrier and vendor portals, email, spreadsheets, legacy systems, and the people who know how to hold all of it together. When something breaks, whether a shipment is delayed, an order changes, a claim needs to be filed, a document is missing, someone has to gather context across systems, determine what should happen next, take action, and make sure the problem is actually resolved.
BackOps automates that work.
Our platform, Relay, deploys AI operators that understand operational workflows, work across the systems our customers already use, take action, navigate exceptions, and carry work through to resolution. We aren't building another dashboard or copilot. We're building the execution layer that sits between systems and gets the work done.
We recently raised a $42M Series B led by Insight Partners, just six months after our Series A, and are scaling across some of the largest companies in logistics, manufacturing, retail, and other industries that power the physical world.
The opportunity ahead is much larger than...
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