BackOps is the AI resolution layer for companies that make or move physical goods. It improves and executes internal processes across systems, internal teams, and external parties. Backed by Gradient Ventures.
About the role
As Product Manager, AI Agents, you'll define what it means for an AI operator to be truly excellent at operational work. This isn't a role focused on adding AI features to an existing SaaS product. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Most of your AI experience is adding a chatbot or generative feature to an otherwise traditional SaaS product
- You think the objective is to maximize autonomy rather than maximize customer outcomes
- You prefer product problems where behavior can be completely specified in advance
- You stay primarily at the roadmap/PRD layer and expect engineering or research to make the difficult AI product decisions
- Your first instinct is to replicate a customer's existing workflow exactly as it exists today
More about this role
BackOps is building the AI resolution layer for companies that make or move physical goods.
The physical economy still runs on a fragmented web of ERPs, WMSs, TMSs, carrier and vendor portals, email, spreadsheets, legacy systems, and the people who know how to hold all of it together. When something breaks, whether a shipment is delayed, an order changes, a claim needs to be filed, a document is missing, someone has to gather context across systems, determine what should happen next, take action, and make sure the problem is actually resolved.
BackOps automates that work.
Our platform, Relay, deploys AI operators that understand operational workflows, work across the systems our customers already use, take action, navigate exceptions, and carry work through to resolution. We aren't building another dashboard or copilot. We're building the execution layer that sits between systems and gets the work done.
We recently raised a $42M Series B led by Insight Partners, just six months after our Series A, and are scaling across some of the largest companies in logistics, manufacturing, retail, and other industries that power the physical world.
The opportunity ahead is much larger than...
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