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About the role
We are a leading Internet company launching a new, high‑priority business initiative in North America. We are building a greenfield US delivery team and looking for a Forward Deployment Engineer who will act as the primary bridge between our product and our enterprise clients.
What they're looking for
- 3+ years in a customer‑facing technical role such as Customer Success Engineer, Solutions Consultant, Implementation Consultant, Technical Account Manager , or FDE
- Proven track record of successfully delivering enterprise software or AI solutions to external clients, managing multiple projects simultaneously
- Experience working directly with non‑technical executives and technical staff (developers, IT ops)
- Exceptional communication and presentation skills – you can explain complex technical concepts to business leaders and translate business needs into technical requirements
- Strong empathy and active listening – customers trust you because you understand their pain points
- Project management and organizational skills – you can juggle multiple accounts and timelines without dropping the ball
More about this role
We are a leading Internet company launching a new, high‑priority business initiative in North America. We are building a greenfield US delivery team and looking for a Forward Deployment Engineer who will act as the primary bridge between our product and our enterprise clients.
Unlike traditional engineering roles, this position is customer‑centric : you will be responsible for the end‑to‑end delivery experience—from onboarding and integration through ongoing adoption and value realization. Your success is measured not by lines of code, but by customer satisfaction, retention, and expansion . You will work closely with client stakeholders (both technical and business) to ensure our AI‑powered solutions are deployed smoothly, adopted widely, and deliver tangible business outcomes.
This is an ideal role for someone who enjoys solving real‑world problems, has a knack for translating technical concepts into business language, and takes pride in making customers successful.
What You'll Do
- Own the Delivery Journey: Lead customer onboarding, deployment planning, and integration execution for new enterprise clients.
- Customer Success Management: Proactively monitor customer health,...
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