Basalt builds AI for healthcare admissions so the right patients get a bed faster. Backed by NEA.
About the role
of someone's care. Engineering absorbs that work today between other priorities. You're the first person whose job it is. From there it grows. As support runs well, the role expands into the operations around it: internal IT, endpoint and security
More about this role
Technical Operations Lead
Who We Are
We're building tools that help healthcare teams work faster and smarter. Our software handles the tedious parts of patient
care coordination so that clinicians can focus on patients. We ship fast, iterate constantly, and believe AI should amplify
human judgment, not replace it.
The Role
Day one, this is enterprise support. Our customers are health systems, and the people using Basalt are admissions
coordinators, case managers, and clinicians with a full patient load. When something breaks for them, it breaks in the middle
of someone's care. Engineering absorbs that work today between other priorities. You're the first person whose job it is.
From there it grows. As support runs well, the role expands into the operations around it: internal IT, endpoint and security
tooling, and SOC 2 compliance. Later, into leading a team.
You Might
• Stand up our first real ticketing system and decide how intake, triage, and escalation should work
• Reproduce a customer bug, file it so an engineer respects it, and close the loop with the customer yourself
• Walk an admissions coordinator through a workflow at 7am, before her shift starts
• Bring Product a...
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