Base AI is the customer growth platform that turns customer signals into the next best action. Customer engagement software for onboarding, adoption, retention, advocacy and references, on one customer record. Backed by Wing Venture Capital.
About the role
We’re looking for a hands-on Head of Customer Success & Experience to lead and redesign an AI-first, value-obsessed, and AINS CS org. You will own onboarding, implementation, adoption, customer health, ongoing success, PS, support, advocacy, and overall customer experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Have built or materially improved Customer Success in a B2B SaaS company at a similar stage
- Have led onboarding, adoption, customer health, retention, or support motions
- Are exceptional directly with customers and still enjoy customer-facing work
- Can engage credibly with day-to-day users and senior executives
- Understand how to connect product adoption to measurable business outcomes
- Have personally led complex, strategic, or at-risk customer situations
More about this role
San Francisco Bay Area · Hybrid · Full-time · Reports to CEO
About Base
Base is building the AI Customer Growth Platform for modern B2B companies.
We help companies orchestrate customer engagement across the post-sale lifecycle—from onboarding and adoption to expansion, advocacy, and retention—through one unified platform.
We are a growing startup serving sophisticated enterprise Marketing, Customer Success, and GTM organizations that are rethinking how they operate in the age of AI. We are doing the same internally.
The role
We’re looking for a hands-on Head of Customer Success & Experience to lead and redesign an AI-first, value-obsessed, and AINS CS org. You will own onboarding, implementation, adoption, customer health, ongoing success, PS, support, advocacy, and overall customer experience.
This is not a traditional CS leadership role centered on managing managers and maintaining an established playbook. You will work directly with strategic customers, coach the team through real account challenges, improve our operating model, and partner closely with Product and Engineering to eliminate customer friction.
Over the next 12 months, we expect the organization to include...
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