Base brings affordable, reliable energy and whole-home backup to homes across Texas — fixed low rates and battery backup that kicks in automatically. Backed by Lightspeed and a16z.
About the role
Base is hiring a Senior Manager of Field Quality to own what happens after hardware ships. Reliability testing tells us what we think will break. The field tells us what actually breaks, usually in a way the test protocol didn't anticipate. You'll lead the team that sees it early, sorts out what matters, and gets it fixed in design and in our supply base. You'll build this function as the fleet scales. Own fleet return rate. Set targets, report the real numbers, and own it when a failure mode starts trending. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Battery energy storage, inverters, or other grid-connected power hardware
- Scaling a field quality function alongside a fast-growing fleet
- Safety-critical hardware, UL/NFPA compliance, or field safety escalations
- Hands-on failure analysis: cross-sectioning, X-ray, thermal imaging, and materials characterization
- Driving supplier corrective actions and holding suppliers to schedule
More about this role
Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
Base is hiring a Senior Manager of Field Quality to own what happens after hardware ships. Reliability testing tells us what we think will break. The field tells us what actually breaks, usually in a way the test protocol didn't anticipate. You'll lead the team that sees it early, sorts out what matters, and gets it fixed in design and in our supply base. You'll build this function as the fleet scales.
Own fleet return rate. Set targets, report the real numbers, and own it when a failure mode starts trending.
Hire and grow field quality, failure analysis, and test engineers and technicians. Set the technical bar.
Drive root cause to closure: field signal, RMA triage, teardown, failure recreation, corrective action, and verification in the fleet. Personally lead the investigations that matter.
Make the field...
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