Battleface, Inc. is a full-stack global company enabling customers and partners to easily select travel insurance products and services that perfectly fit their needs. Backed by Drive Capital.
About the role
about the role: w e're looking for an experienced Claims Customer Service Manager to lead, develop, and oversee our customer service operations within the claims department. The right person will bring credibility, accountability, and structure to the team. You'll be responsible for developing our people, improving service standards, identifying operational gaps, and ensuring that technology helps us deliver a better customer experience. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in insurance customer service, claims operations, or a related financial services environment
- 3+ years of people management experience , ideally leading customer service or claims support teams
- Strong understanding of insurance claims processes, policy benefits, documentation requirements, and customer communications
- Experience in travel insurance, medical assistance, or insurance claims administration is strongly preferred
- Demonstrated ability to manage multichannel customer service operations, including telephone, email, and live chat
- Strong technical proficiency and experience managing CRM, contact center, ticketing, and claims management platforms
More about this role
about us: battleface is building a humanity-focused travel insurance company to bring people and the world together. For too long, travel insurance has centered on the company and not the traveler. We're changing that by connecting people with customized coverage at the right price, exactly when and where they need it.
Our global assistance arm, Robin Assist , powers the 24/7 support, medical coordination, and claims services that travelers rely on — not just for battleface, but across the industry. Together, we're setting new standards for how travelers are cared for worldwide.
about the role: w e're looking for an experienced Claims Customer Service Manager to lead, develop, and oversee our customer service operations within the claims department.
This is a hands-on leadership position for someone who understands travel insurance claims, knows how to manage people, and is comfortable working with technology across multiple communication platforms.
Our customers contact us during some of the most stressful moments of their travels. We need someone who can ensure they receive accurate information, timely responses, and professional, empathetic support. Whether they're contacting...
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