Create, grow, and monetize your newsletter with easy-to-use newsletter tools. Build email newsletters and websites without any coding. Backed by Lightspeed and NEA.
About the role
This is an incredible opportunity to join a very fast-growing startup as a member of beehiiv’s Customer Success team. As a Customer Success Manager (CSM), you will work with our enterprise customers to drive product adoption, customer satisfaction, growth, and retention. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years of experience in Customer Success, Account Management, or another client-facing role
- Excellent customer relationship management skills
- Strong communication, listening, writing, and time management skills
- Ability to problem-solve and resolve client issues quickly and efficiently
- Organized and reliable: able to work independently with little direction when necessary
- Genuine excitement about scaling a growing platform
More about this role
beehiiv is where the world's best newsletters, podcasts, and digital products are built, grown, and distributed. The platform combines email, podcast hosting, websites, community, and digital products — connected to a single audience and a single set of tools to publish, grow, and monetize. As we approach $50M in annualized revenue and continue to grow almost 100% YoY, our rapidly growing product suite and incredibly strong brand position us for the next stage of hypergrowth.
This is an incredible opportunity to join a very fast-growing startup as a member of beehiiv’s Customer Success team. As a Customer Success Manager (CSM), you will work with our enterprise customers to drive product adoption, customer satisfaction, growth, and retention.
This customer-facing role requires strong relationship management skills and technical knowledge. You will work with business leaders to understand their needs and map beehiiv’s solutions to their goals. As a CSM, you will work with the customer throughout their entire lifecycle, from onboarding to ongoing support to renewal, while coordinating with internal teams to provide best-in-class support.
At beehiiv, CSMs own their customer...
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