Backed by Y Combinator, a16z and ICONIQ.
About the role
We’re looking for a Technology Operations Engineer to join our Technology Operations team and serve as the primary resource for our Boston office. In this role, you’ll be the go-to problem solver for technology needs across the company; supporting everything from Helpdesk requests and device management to SaaS administration and onboarding; while owning the on-site experience and IT asset management for Boston. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years experience troubleshooting hardware, software, and systems in a corporate environment supporting Mac OS and Windows
- 3+ years experience working in a heavily SaaS-based environment
- Experience owning or meaningfully contributing to IT asset management, including inventory, procurement, and device lifecycle
- Comfortable operating as the sole or primary on-site technology resource for a location, with the judgment to know when to escalate
- Willingness to occasionally flex working hours to provide backup coverage for EMEA-based colleagues
- Excellent communication skills and customer service attitude
More about this role
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your...
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