Pre-tax and lifestyle benefits, managed on one platform. Benepass funds, tracks and pays for every benefit your global team actually uses. Backed by Y Combinator.
About the role
Deliver exceptional customer support across chat, phone, and email , providing a seamless experience regardless of channel. Confidently manage multiple live chat conversations simultaneously while maintaining accuracy, empathy, and high-quality customer interactions. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years of experience in a customer-facing support role, preferably in a high-volume environment
- Hands-on experience supporting customers across phone, chat, and email channels, with the ability to confidently move between channels as business needs change
- Experience handling multiple concurrent live chat conversations while maintaining exceptional customer service
- Strong verbal communication skills and confidence speaking with customers over the phone
- Excellent written communication skills with exceptional attention to detail
- Experience working within fintech, payments, HR technology, benefits administration, banking, or another regulated industry is strongly preferred
More about this role
At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce.
Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.
Helping companies reimagine how companies take care of their people.
We are backed by leading investors, including Centana Growth Partners, Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised approximately $75 million in equity capital.
Founder Story - Jaclyn Chen
Benepass Raises $40M Series B
Benepass | Candidate Resource Page
Benepass Listed on Inc. Magazine's Best Workplaces...
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