Beonic Technologies operates as a consumer insights company, providing data-driven solutions to help businesses improve operations and performance in their venues. Backed by Innovation Bay.
About the role
The Customer Success function is responsible for ensuring that our clients achieve their goals with the Beonic solutions they deploy. This fixed-term role covers maternity leave and is dedicated to servicing Beonic's Retail sector (retail, commercial property, leisure, stadiums, and similar venues), ensuring contract renewal, upsell and growth across that portfolio. Airport accounts remain with the core Customer Success team and are out of scope for this role. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of commercial experience, ideally in a SaaS or technology environment
- Knowledge of Martech, CRM, BI and CMS technologies an advantage, eg, Hubspot, Campaign Monitor, Mailchimp, Hubspot, Tableau, PowerBI
- Understanding of common API protocols, e.g. REST, JSON, MQTT etc
- Experience with PM and Service Management tools, (eg. Jira, Trello, Zendesk, Freshdesk etc.)
- Strong customer empathy and ability to communicate technical concepts to both technical and non-technical audiences
- High energy, charismatic, innovative and creative
More about this role
Position Title: Customer Success Manager (Maternity Cover) – Retail
Job Type: Fixed-Term Contract, 12 months
Contract Dates: Mid-January 2027 – Mid-January 2028 (covering maternity leave)
About The Company
Beonic helps marketing, operations, IT and research teams measure, predict, and influence customer behaviour across the physical and digital world. Thousands of shopping centres, airports, retailers, smart cities, universities, restaurants, and other venues rely on Beonic to understand and improve venue performance and create better experiences for their visitors. Beonic securely analyses billions of data points each month from venues across the globe.
Beonic’s cloud-based software platform helps venues visualise trends from digital and physical data in a single system of record. Beonic’s intelligent location and behaviour based communications tools are used for a variety of use cases including; marketing, alerting, security and health and safety. Beonic augments this technology with its Data & Marketing Services group: a team of experienced data scientists and marketing consultants who help our clients quickly and effectively get more value from their data.
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