Bernard is software that answers the phones, books the jobs, and pre-IDs the parts for appliance repair servicers. Backed by Y Combinator.
About the role
You own production systems that serve real customers today. You will work across the stack to turn messy operating problems into software that dispatchers, technicians, and service leaders rely on every day. You work directly with the founders and engineering team. You talk to customers, see the problem firsthand, and ship the fix. Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
ABOUT BERNARD
Half of all appliance repair visits fail on the first trip: the wrong part, the wrong diagnosis, another week of waiting, and another truck roll. Bernard fixes this at the point of first contact.
Our AI answers the call, runs the diagnostic, predicts the right parts against live inventory, and sends the technician out with a game plan. We do not just book the job. We solve it before the truck rolls.
We are live with enterprise customers, growing fast, and building the operating system for appliance repair from our office in New York City. Every hire touches the product, the customer, and the trajectory of the company.
THE ROLE
You own production systems that serve real customers today. You will work across the stack to turn messy operating problems into software that dispatchers, technicians, and service leaders rely on every day.
You work directly with the founders and engineering team. You talk to customers, see the problem firsthand, and ship the fix.
WHAT YOU’LL OWN
• Build product workflows spanning calls, diagnostics, work orders, scheduling, dispatch, parts, and technician experiences.
• Ship AI agents and automation that act across voice, messaging, and...
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